Item rules

Ask for things you want for yourself, your family, or as a gift, in normal personal quantities. Bulk orders and stock for resale are not what PorterBee is for, and using it that way is your own legal problem, not ours.

• Drugs and controlled substances, including cannabis in any form
• Weapons, firearm parts, ammunition, explosives, fireworks
• Prescription medicines beyond a documented personal amount for yourself
• Cash, gold and jewellery
• Flammable, pressurised or hazardous goods, loose batteries and power banks
• Counterfeit or pirated goods
• Live animals, plants, seeds, soil and fresh food
• Alcohol and pork
• Stolen goods
• Anything you did not buy yourself and have not seen inside

This list is not complete, and it is not a customs guide. The laws of the United States, the destination country and every country on the route decide what is actually allowed, and they control.

Every airline and every country has its own rules, and they change. Check your airline’s rules and the destination’s rules yourself. PorterBee does not advise on customs, duties, taxes or device registration, and cannot tell you whether an item will be let through.

We introduce two people and hold the money until the item is handed over. We are not the carrier, importer or exporter. We never see, hold or inspect an item, we do not check whether anything is legal, and we are not liable for what anyone chooses to ask for or to carry. A request being live is not our approval of it.

We may remove the request and act on the account. We are not obliged to spot anything. These rules sit alongside the Terms of Service, which govern if the two ever disagree.